Policy
Shipping & Returns
How LA COCO plans to ship, deliver and handle returns once retail orders open.
Last review: to be published with the final policy.
Ordering Availability
Retail ordering through the LA COCO website is not yet open. Availability, launch timing and any waiting-list details will be published on this page before orders open.
Delivery Areas
Final delivery coverage inside Israel, and any exceptions, will be published before retail ordering opens.
Delivery Methods
Available delivery methods, carriers and any pickup options will be listed here once operations are finalized.
Estimated Delivery Times
Estimated delivery windows will be confirmed with the appointed carrier and published before retail ordering opens.
Shipping Charges
Shipping charges and any thresholds for complimentary shipping will be presented at checkout and summarised here.
Order Tracking
Order tracking details will follow the delivery integration selected at launch.
Damaged or Incorrect Products
The procedure for reporting a damaged or incorrect delivery will be published as part of the final policy review.
Cancellations & Returns
Cancellation and return terms — including any statutory rights that apply to food products in Israel — will be published following legal review. Nothing on this page shortens or waives statutory rights.
Refunds
Detailed wording will be published following legal and operational review.
Food-Product Restrictions
As LA COCO products are food, specific restrictions on returning opened or perishable items will be defined during legal review.
Professional Orders
Professional and wholesale orders may be subject to separate commercial terms agreed in writing with LA COCO.
Contact Support
Customer-service channels will be published together with the retail launch.